Cancellation & Payment Policy
Cancellation Fee:
Tournaments, or large blocks of time over 4 hours per day require a $1,000 deposit in order to be booked. Deposit must be paid within 15 days of the request or the reservation will be voided. The remainder of the reserved time must be paid in full 24 hours prior to the first tournament event.
Tournaments or large blocks of time over 4 hours must be cancelled 60 days prior to the booked date or the account holder will be charged 50% of the booked rate. If renter cancels less than 30 days prior to the booked time, the account holder will be invoiced the full amount.
Individual bookings must be canceled at least 10 business days prior to usage. If renter cancels booked times less than 10 business days prior to the reserved time, renter will be invoiced the full amount. Please let us know as soon as possible if you need to cancel a booking so that other groups may utilize the reserved slot.
Inclement weather cancellations will be handled on a case-by-case basis. If there are hazardous conditions that will not allow safe travel to the arena, please email us at schedule@duluthheritage.com or call us immediately at 218-464-1711 to work out a plan. If renter does not contact the EDHC to work out an arrangement, you will be invoiced for the full rental amount.
Late Payment Fee:
If an account is in arrears, the account holder may not book additional times and will not be able to use any previously booked upcoming times until the account is settled.
Invoices that are not paid within 21 days will be assessed a 5% late fee. An 18% late payment fee will be added for all invoices that are not paid within 60 days. If an invoice goes past 60 days that account will also be placed on cash only until all fees are collected.